1. Contract

By entering the data and sending it a valid purchase contract between you (“Customer”) and Cardstorm is completed. By submitting the order the Customer agrees to these conditions.

2. Services of Cardstorm

Cardstorm presents a variety of regional and global gift cards (“Product” or “Products”) from multiple vendors. The service of Cardstorm consists in the mediation of the respective gift card. Cardstorm is the intermediary between you and the respective gift card provider. Cardstorm therefore has no influence on the conditions for the use and implementation of the gift card at the respective provider. For the legal relationship between you and the gift card provider, only the terms and conditions of the respective voucher card provider apply.

3. Purchase Order

With the purchase the Customer has to give the respective necessary data (email address), which concerns his person correctly. After submitting the form, the Customer will be redirected to the website by the payment provider. Upon successful confirmation of payment, a confirmation page will be displayed to the Customer. The payment provider’s system then sends the payment confirmation to the Cardstorm script. This will be stored in the system and the selected gift card will be delivered to the Customer at the specified email address.

4. Payment

Customers may choose to pay directly with one of the cryptocurrencies accepted at the time of purchase by using a third-party crypto payment service that is available at check-out. These payments may be subject to fees and confirmation time, as stated in Cardstorm or in the terms and conditions of such third-party providers.

5. Availability of Third-Party Services

The proper functioning of Cardstorm depends on its interaction with several third-party providers. Transactions may, from time to time, fail due to technical or other reasons. Customers, therefore, acknowledge that we may not be liable for a technical issue that may affect their transaction. Whenever a transaction fails due to technical reasons, a Customer may qualify for a refund. Please see the “Refunds” section below to know more.

6. Manipulation

Any kind of manipulation of the website, databases, scripts and servers is prohibited. Cardstorm reserves the right, depending on the seriousness of the manipulation, to initiate legal action and to block the respective account.

7. Availability

Cardstorm is at any time entitled to exclude individual users from the service without stating reasons.

8. Changes to the Terms and Conditions

Cardstorm is entitled to change these terms at any time without prior notice. The changes will be posted on this page.

9. Privacy

Our Privacy Policy applies.

10. Cancellation

With the purchase, the Customer expressly agrees to the execution of the contract before the expiry of the withdrawal period. He notes that his right of withdrawal expires when the contract is executed.

11. Refunds

Please note that due to the nature of the Products, the Customer does not have a cooling-off period of any kind after receiving a Product. Once a Product is received, no refunds or reimbursements will be offered unless in the cases where the product delivered is invalid or had already been redeemed prior to delivery. 

As explained above in “Availability of Third-Party Services”, the purchase of Products through Cardstorm depends on the proper functioning of third-party systems. 

Therefore, from time to time, the failure of such systems may cause a transaction to fail, meaning: 

• The Customer did not receive the Product; 
• The Product was received, but cannot be redeemed on account of it having been previously redeemed; 
• or The Product was received, but cannot be redeemed on account of it not being valid. 

In these cases, the Customer qualifies for a refund. 

In case the Customer does not receive the Product after having paid and appropriate diligences are made by us to provide for the delivery of the Product or understand the cause of the delay, the Customer may request for a refund. 

In case the Product was received but cannot be redeemed, the Customer shall inform us. We will then start appropriate diligences with the relevant third-party providers in order to correct the issue. Should the third-party provider fail to correct the issue and agree to refund us, we will then refund the Customer. 

In case of technical error causing the Product not to be delivered to the Customer, we will refund the Customer in full with a return transaction in the same cryptocurrency. 

In case of overpayment, a Customer may also request a refund in the amount paid in excess, deducted from any transaction fees. 

In case of underpayment, a Customer may (i) pay the outstanding amount and receive the Product, (ii) ask for a refund in the same cryptocurrency to the same wallet, deducted from any transactions fees. 

Customer verification may also be demanded in order to process exceptional refunds or in situations where our Payment provider (https://nowpayments.io/) deems it necessary for compliance reasons. 

If you qualify for a refund (either because your Product is malfunctioning, or you overpaid or underpaid), you must request it within 30 days from the date of the transaction. After 30 days, the decision to issue a refund or not is made at the sole discretion of Cardstorm. 

Please note that we do not, in any event, refund any transaction fees paid by the Customer that are specific to the payment option selected by the Customer. 

We reserve the right to refuse refunds when the costs of refunding exceed the amount to be refunded. The amount of time required to process any refunds request will vary and may take some time. 

We also reserve the right to ask you for further information before issuing refunds. 

For the purposes of requesting a refund or any further information, the Customer shall contact us at [email protected].

12. Cashback terms

12.1. General

• Cashback is available to registered users only.
• Cashback is store credit — it cannot be withdrawn, transferred, or exchanged for cash. It can only be applied toward future purchases on Cardstorm.
• Your cashback balance is shown in points. The value of your points in store currency is shown at checkout when you redeem them.
• Cashback availability varies by product, both for earning and for redeeming. If an order doesn’t qualify, no cashback will be credited for it and no cashback can be redeemed on it.
• Cashback is earned only on orders placed while signed in to your account. Orders placed as a guest do not earn cashback, even if placed with the email address registered to your account.

12.2. Earning cashback

• Qualifying purchases earn cashback automatically — no code or extra step needed.
• New accounts receive a one-time welcome cashback credit. It is granted once per account, is subject to the same expiry period as any other cashback, and may be withheld or reversed where we detect duplicate or automated registrations.
• Cashback is credited to your balance a short time after your order is completed. This delay allows us to screen for fraud or unusual activity before the credit is finalized.
• If an order is cancelled or refunded after cashback has already been credited, the corresponding cashback amount will be reversed from your balance. Where an order is partially refunded, the cashback is reduced in proportion to the amount refunded.

12.3. Maximum cashback balance

• Your account can hold a maximum of 5,000 cashback points at any one time.
• If the cashback from a purchase would take your balance above this limit, only the portion that fits within the limit is credited. The remainder is not credited, and is not held or issued to you later.
• If your balance is already at the limit, further purchases will not earn cashback until you redeem part of your balance or some of it expires.
• Welcome credit and cashback returned to you following a refund or cancellation are not subject to this limit and may take your balance above it.

12.4. Redeeming cashback

• Cashback can be redeemed once your order’s subtotal, before any cashback is applied, reaches the current minimum order amount shown at checkout. Applying cashback never reduces the order below that minimum — it’s checked first, then cashback is applied on top.
• The maximum amount of cashback you can apply to an order is shown at checkout before you pay, and may vary by order.
• When you switch cashback on at checkout, the maximum amount available for that order is applied. You cannot choose to redeem a smaller amount.
• Cashback cannot be combined with a coupon or promotional code on the same order. If a coupon is applied to your cart, cashback cannot be redeemed on that order.
• Before you pay, checkout will show you your available balance and the amount you can redeem on that order. The order total updates instantly once cashback is applied.
• If an order on which you redeemed cashback is cancelled or refunded, the cashback you redeemed is returned to your balance.

12.5. Cashback expiry

• Each cashback amount is valid for a limited number of days from the date it was credited — you can always see your current balance and the date your next cashback expires in the Cashback tab of your account.
• Where your balance is made up of several credits with different expiry dates, the credit closest to expiring is redeemed first.
• Expired cashback is automatically removed from your balance and can no longer be redeemed.

12.6. Changes to this program

We may update these terms, cashback rates, redemption limits, or the expiry period at any time. Any change applies from the date it takes effect. Cashback already credited to your account keeps the expiry period it was credited under. Redemption limits and minimum order amounts are those in force at the time you redeem.

12.7. Fraud prevention

We reserve the right to withhold, reverse, or void cashback in cases of suspected fraud, abuse, or violation of these terms, including but not limited to duplicate accounts, fraudulent orders, or chargebacks.

12.8. Account closure

If your account is closed whether you close it yourself or it’s suspended or banned for violating these terms — any remaining cashback balance is forfeited and cannot be recovered or reissued.